Credit notes

Purpose

A credit note corrects a sales invoice that has already been issued. It records that part — or all — of what was invoiced is not owed by the customer after all: a return of goods, an error in the amount, a discount granted after the fact, or a plain cancellation.

The credit note does not replace the invoice: it sits alongside it, and stays attached to the invoice it corrects.

Facture de vente ──► Facture d'avoir
    (issued)           (correction)

A credit note is created from the source invoice

You do not open a credit note "from nothing": you have to start from the invoice to correct, in Sales invoices, via the ↩️ Avoir icon then the Nouveau button.

This screen is there to find the credit notes already issued, to edit them as long as they have not been invoiced, and to print them.

Who can access this module?

The module is visible to accounts holding the Financial management right.

Access

• Menu: Financial management → Credit notes
• Address: /facture-avoir
• Screen title: Factures d'avoirs

Missing from the side menu

This module appears on the home page, in the Gestion financière section, but does not appear in the side menu. Go through the home page, or through the ↩️ Avoir icon on a sales invoice.

The credit note list

Column	Content
Référence	The credit note number.
Date	The date of issue.
Client	The customer concerned.
Commercial	The salesperson in charge.
Etat	En instance, Confirmée, Facturée or Expédiée.
Valeur HT	The amount of the credit note excluding tax.
TVA	The VAT rate.
Action	✏️ Editer and 🖨️ Imprimer.

The list shows 50 credit notes per page, with the pagination controls.

A credit note in "En instance" has not been issued yet

It is a draft: it has been prepared but not confirmed. As long as it is in that state, it remains fully editable and has had no accounting effect.

Creating a credit note

1. Open Sales invoices and find the invoice to correct.
2. Click the orange ↩️ Avoir icon on the row.
3. In the Factures d'avoir de la facture window, click Nouveau.

The Nouvelle facture d'avoir pour facture screen opens full page.

The header

Field	Description
Référence	The credit note number, offered automatically.
Réf. BC client	Taken from the invoice. Not editable.
Référence facture	The invoice being corrected. Not editable.
Date	The date of the credit note.
Client	The customer, taken from the invoice.
Assujeti à la TVA	Tick box, taken from the customer.
Prix de gros	Tick box, taken from the customer.
Site	The site concerned.
Dépôt	The warehouse receiving the return, or Par défaut.

Numbering depends on a setting

Depending on the Numérotation des avoirs setting in Application configuration, the reference offered follows either the invoice series or a series of its own for credit notes. The number is calculated automatically when the screen opens.

The credit note lines

The table follows the structure of an invoice: Référence, Désignation, Quantité, Prix unitaire HT, Remise (%), TVA (%) — hidden if the customer is not liable to VAT —, Total HT and Actions.

Only carry over what is actually taken back

A partial credit note only carries over the lines and quantities genuinely returned or corrected. To cancel an invoice in full, carry over all of its lines at the same quantities and the same prices.

The warehouse receives the goods returned

As on an order, it is the Dépôt field that determines where the goods come back into stock. Check it before invoicing the credit note.

The buttons

Button	When it appears	Effect
Facturer	On a credit note in En instance	Confirms the credit note and produces its effects.
Enregistrer	On a credit note already confirmed, not yet reopened	Saves the changes.
Fermer	Depending on the context	Leaves the screen without saving.

"Facturer" confirms the credit note

This is the step that commits the credit note: the goods come back into stock and the correction takes effect. As for an invoice, there is no way back from the interface.

Before invoicing, read back: the lines carried over, the quantities, the prices and the warehouse of return.

Editing a credit note

On the row concerned, click the green ✏️ Editer icon: the Modifier facture d'avoir screen, followed by the number, opens.

Unlike sales invoices — where only the header can be edited — a credit note opens for full editing as long as it has not been invoiced.

Printing a credit note

The 🖨️ Imprimer icon opens the document view, with the company header and logo defined in Company details.

Messages and troubleshooting

Situation	Message	What to do
The Facturer button stays greyed out	—	The customer or the site is not filled in.
The Facturer button does not appear	—	The credit note is no longer En instance: it has already been confirmed.
The reference offered does not follow the expected series	—	Check the Numérotation des avoirs setting in Application configuration.
Référence facture cannot be edited	—	Normal behaviour: a credit note stays attached to its source invoice.
An expected credit note does not appear	—	Check from the source invoice, ↩️ Avoir icon.
The module cannot be found in the menu	—	It appears on the home page, Gestion financière section.
The session has expired	Automatic return to the sign-in screen	Sign in again; the entry in progress is lost.

Known limitations in this version

• The module does not appear in the side menu, only on the home page.
• No credit note can be created from this screen: you have to start from the source invoice.
• No deletion of a credit note is possible.
• The Etat column reuses the states of a sales order; it does not state whether the credit note has been refunded or set against a later invoice.
• No total is displayed, neither per page nor overall.
• The sort arrows in the headers are decorative.

See also

• Sales invoices — where credit notes come from.
• Receivables — tracking the amounts owed by the customer.
• Application configuration — the Numérotation des avoirs setting.
• Company details — the header of printed documents.