Maintenance

Purpose

The Maintenance module tracks the technical work on the rooms: reporting a fault, assigning a technician, planning the work, starting it and then closing it.

It also governs the blocking of rooms: a room under maintenance switches to the matching state on the dashboard and can no longer be booked.

Who can access this module?

The module is visible to accounts holding the Hotel management right.

Access

• Menu: Hotel management → Maintenance
• Address: /maintenances-hotel
• Screen title: Maintenance des chambres

The Retour au tableau de bord link takes you back to Main Hotel.

The four indicators

Indicator	Content
URGENTES	Urgent-priority work orders still open.
EN COURS	Work orders that have been started.
PLANIFIÉES	Work orders assigned but not started yet.
CHAMBRES BLOQUÉES	The number of rooms held out of service by a work order.

Reading the indicator strip in the morning

URGENTES and CHAMBRES BLOQUÉES are the two figures that weigh on availability: a blocked room is a room that does not sell.

The life cycle of a work order

Signalée ──► Planifiée ──► En cours ──► Résolue
 (assign)      (start)      (resolve)

Status	Meaning	Action available
Signalée	The fault is reported, no technician assigned.	Assigner
Planifiée	A technician is assigned, the work has not started.	Démarrer
En cours	The technician is working on the room.	Résoudre
Résolue	The work is finished.	—
Annulée	The work was abandoned.	—

The buttons depend on the status

Each card only shows the action possible at its stage: Assigner on a reported work order, Démarrer on a planned one, Résoudre on one in progress. A resolved or cancelled work order shows no action at all, and can no longer be edited.

Reporting a fault

Click Signaler une panne: the Nouvel ordre de maintenance window opens.

Field	Required	Description
Hôtel	✔	The establishment concerned.
Chambre	✔	The faulty room.
Description du problème	✔	The fault observed.
Priorité	✔	Urgente, Normale or Basse.
Technicien assigné	—	The user in charge of the work.
Début prévu	—	The planned start date.
Fin prévue	—	The planned end date.
Bloquer la chambre pendant l'intervention	—	Tick box.

Confirm with Créer l'ordre, or give up with Annuler.

Describe the fault precisely

The description is what the technician will read. "Climatisation ne refroidit plus, bruit anormal au démarrage" is worth more than "clim HS": it saves a round trip for diagnosis.

Blocking the room

The Bloquer la chambre pendant l'intervention box is the heaviest decision in the window. The application says so:

La chambre passera en statut « Maintenance » et ne pourra pas être réservée.

Blocking is detected as a conflict with bookings

If bookings exist on the room over the planned period, a red box lists the stays concerned with the note « pensez à les réaffecter avant de bloquer la chambre ».

The application does not prevent the block: it warns you. It is up to you to move the guests before confirming, otherwise they will turn up to an unavailable room.

Date check

If the planned end is earlier than the planned start, the message « La date de fin doit être postérieure ou égale à la date de début. » appears and prevents the save.

Finding a work order

Four filters combine above the list:

Filter	Values
Statut	Ouverts (default), Tous, Signalées, Planifiées, En cours, Résolues, Annulées.
Priorité	Toutes, Urgente, Normale, Basse.
Technicien	Search by name, with the Tous and Non assignés choices.
Free search	By room, fault or order number.

The "Non assignés" filter

This is the technical manager's queue: the faults reported that nobody has taken on yet.

The Statut filter starts on "Ouverts"

By default, the list hides resolved and cancelled work orders. Switch to Tous or to Résolues to look at the history.

Reading a work order card

Each work order appears as a card, with:

• the room and the description of the fault;
• the date it was reported and who reported it;
• the technician assigned, or the note Non assignée;
• the planned dates — Du … au …, or Dès le … if no end is set;
• the blocking state: Chambre bloquée, Blocage levé or Chambre louable;
• the actual cost, once filled in.

"Blocage levé"

This note appears on a closed work order that had blocked the room: the block ended with the resolution. The room can be let again.

Editing a work order

The ✏️ Modifier button on a card reopens the window. It is only available on an open work order — neither resolved nor cancelled.

Messages and troubleshooting

Situation	Message	What to do
No technician matches	Aucun employé ne correspond.	Check what you typed; technicians are the workspace's users.
Inconsistent dates	La date de fin doit être postérieure ou égale à la date de début.	Correct the dates.
Conflicting bookings	Red box listing the stays concerned	Move the guests before blocking the room.
The Assigner button does not appear	—	The work order is no longer in the Signalée status.
The Démarrer button does not appear	—	The work order is not in the Planifiée status.
The Modifier button does not appear	—	The work order is resolved or cancelled.
A work order has disappeared from the list	—	It has been resolved: switch the Statut filter to Tous.
A room stays blocked	—	Check that no open work order with a block is still there.
The session has expired	Automatic return to the sign-in screen	Sign in again.

Known limitations in this version

• The cost of the work is displayed in euros (€) while the rest of the application is in dirhams.
• No cancellation is offered from the cards, even though the Annulée status exists and can be filtered on.
• No attachment — a photo of the fault, a quotation, an invoice — can be linked to a work order.
• No history per room: you have to use the free search to find the repeated faults of one room.
• Blocking a room does not prevent conflicting bookings: it merely warns.

See also

• Main Hotel — the room plan and their states.
• Rooms — the rooms the work orders concern.
• Housekeeping — cleaning tracking.
• Users — the accounts offered as technicians.